Complaints can be difficult for the subject of the complaint to deal with to the satisfaction of the complainant.

I can act as an independent complaints investigator to give an impartial professional opinion about what went wrong and suggest improvements so that the problem can be avoided in future.

• I recently handled a complex complaint regarding the handling of a major planning application for the London Borough of Harrow.
• I have also handled complaints for Cotswold District Council and Chesterton Primary School.